How can I contact you?
You can contact:
When will I receive my order if the product is in stock?
Once payment is received, the order will be shipped within 1 – 3 working days.
Depending on the delivery method you choose, your order will reach you within 1 – 3 working days in Lithuania and 3 – 7 working days in other countries.
When will I receive my order if the product is out of stock?
As we produce a variety of handmade wool products, from gloves to coats, it is difficult to predict exactly how long it will take to produce and deliver your chosen item.
In most cases, it can take anywhere from a few days to 3 weeks from the time the order is placed.
We also accept pre-orders. You can order a product for a specific date and avoid delays.
How do I order an item to my individual measurements/colour?
We’ll discuss the measurements needed, the vision you have for your product, possible colours and other important details.
Will the custom-made product be identical to the product shown on the website?
All A.S.Felt products are handmade, so the final product of each individual order will be similar to the product shown on the website, but never identical.
Every product you buy will be unique and exclusive, which is why we give you the opportunity to choose the size and colour of the product.
How do I pay for my order?
For full payment information, please click here.
How will my order be delivered?
For full delivery/pickup information, please click here.
How do I return my purchase?
For full information on returns, please click here.